Contact Us
We'd Love to Hear From You
At UrbanGlow57, excellent customer service is just as important as offering high-quality pet products. Whether you have questions before placing an order, need assistance with an existing purchase, or simply want to learn more about our products, our team is always happy to help.
Your satisfaction is our highest priority, and we are committed to providing friendly, professional, and timely support.
Customer Support
If you need assistance regarding:
- Product Information
- Order Status
- Shipping Updates
- Returns & Refunds
- Payment Questions
- Product Recommendations
- General Inquiries
Please don't hesitate to reach out.
Contact Information
UrbanGlow57
Address
1 Carl Lee Circle
Terrell, TX, USA
Phone
469-910-4110
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday
Closed
(Business hours may vary during holidays.)
Shipping Information
We proudly offer:
Free Worldwide Shipping
Estimated Delivery Time:
7–10 Business Days
You'll receive tracking information as soon as your order has been processed and shipped.
Returns & Refunds
Your satisfaction matters.
That's why every eligible purchase is backed by our:
30-Day Free Return Policy
30-Day Free Refund Policy
If you're not completely satisfied with your purchase, simply contact us within 30 days, and our support team will guide you through the return process.
Why Shop With UrbanGlow57?
- Premium Quality Products
- Free Worldwide Shipping
- 30-Day Free Returns
- Secure Online Payments
- Responsive Customer Support
- Carefully Selected Collections
- Reliable Order Tracking
- Customer-First Service
Stay Connected
Our mission is to help pet owners enjoy every adventure with confidence by providing practical, reliable, and stylish travel essentials.
Every message, suggestion, and piece of feedback helps us continue improving our products and services.
Whether you're preparing for your next road trip or simply taking your pet for a walk around the neighborhood, UrbanGlow57 is here to support you every step of the way.
Thank you for choosing UrbanGlow57.
We look forward to serving you and your furry companion for many adventures to come.