Shipping policy

Thank you for shopping at UrbanGlow57. We are committed to delivering your order quickly, safely, and efficiently.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with tracking information.

Shipping

Free Worldwide Shipping on all orders.
Estimated delivery time: 7–10 business days.
Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or peak seasons.

Tracking

Every shipped order includes a tracking number so you can monitor your package throughout its journey.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. UrbanGlow57 is not responsible for delays or additional costs caused by incorrect addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to investigate and provide an appropriate solution.