Welcome to UrbanGlow57. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

Our goal is to provide a secure, transparent, and enjoyable shopping experience for every customer.

1. About UrbanGlow57

UrbanGlow57 is an online retailer specializing in premium pet travel accessories, including portable pet water bottles, travel hydration products, feeding accessories, and related pet essentials.

Since our establishment in 2022, we have been committed to offering quality products, reliable service, and a seamless shopping experience for customers worldwide.

2. Acceptance of Terms

By accessing or using our website, you confirm that:

You are at least 18 years of age or have permission from a legal guardian.
You have the legal capacity to enter into binding agreements.
All information you provide is accurate and up to date.
You agree to comply with these Terms and all applicable laws.

3. Products

We strive to ensure that every product displayed on our website is described as accurately as possible.

However, slight differences may occur due to:

Product improvements
Manufacturing updates
Monitor or mobile display settings
Lighting during photography
Packaging changes made by manufacturers

These differences do not affect the intended functionality or quality of the products.

4. Product Availability

All products are offered subject to availability.

Although we work hard to maintain accurate inventory, occasional stock shortages may occur.

If a product becomes unavailable after your order has been placed, we may:

Offer a comparable replacement.
Delay shipment until inventory is available.
Issue a full refund.
Cancel the order upon request.

5. Pricing

We make every effort to display accurate pricing.

In the event of an obvious pricing error, UrbanGlow57 reserves the right to:

Correct the displayed price.
Cancel affected orders.
Provide customers with available options before processing payment.

Prices may change without prior notice.

6. Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not constitute acceptance of your order.

UrbanGlow57 reserves the right to:

Refuse any order.
Limit purchase quantities.
Cancel suspicious transactions.
Request additional verification before shipment.

7. Payments

We accept secure payment methods supported by our checkout platform.

All payments are processed using encrypted technology to protect your financial information.

UrbanGlow57 does not store complete payment card information on our servers.

8. Shipping

We proudly offer:

Free Worldwide Shipping

Estimated delivery time:

7–10 Business Days

Delivery estimates are provided for convenience and are not guaranteed.

Occasional delays may occur due to:

Customs inspections
Severe weather
Carrier delays
Public holidays
High shipping volumes

We appreciate your patience should unexpected delays occur.

9. Returns & Refunds

Eligible purchases are covered by our:

30-Day Free Return Policy
30-Day Free Refund Policy

Please refer to our Return & Refund Policy for detailed information regarding eligibility, return procedures, and refund processing.

10. Customer Responsibilities

Customers agree to:

Provide accurate shipping information.
Maintain updated contact details.
Carefully review orders before submission.
Follow product care instructions.
Use products responsibly.

UrbanGlow57 is not responsible for delivery issues caused by incorrect information supplied by customers.

11. Intellectual Property

All content available on UrbanGlow57, including but not limited to:

Logos
Graphics
Website design
Product descriptions
Images
Icons
Text
Branding
Layout

is the property of UrbanGlow57 or its content providers and is protected under applicable intellectual property laws.

No material may be copied, reproduced, distributed, modified, or republished without prior written permission.

12. Acceptable Website Use

Users agree not to:

Violate applicable laws.
Attempt unauthorized access to our systems.
Interfere with website functionality.
Upload malicious software.
Use automated scraping tools without permission.
Submit false or misleading information.
Engage in fraudulent purchasing activities.

Violation of these Terms may result in suspension or permanent restriction of website access.

13. Limitation of Liability

To the maximum extent permitted by applicable law, UrbanGlow57 shall not be liable for indirect, incidental, consequential, or special damages arising from:

Website interruptions
Product misuse
Delivery delays beyond our control
Third-party carrier issues
Technical failures
Loss of data
Loss of profits

Our total liability shall never exceed the amount paid for the applicable order.

14. Third-Party Services

Our website may include links to third-party websites or services.

UrbanGlow57 is not responsible for the content, privacy practices, or policies of external websites.

Customers access third-party services at their own discretion.

15. Privacy

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy and is used solely for purposes such as:

Processing orders
Providing customer support
Improving website performance
Communicating important order updates

We are committed to protecting your personal information using appropriate security measures.

16. Changes to These Terms

UrbanGlow57 reserves the right to modify these Terms of Service at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review these Terms periodically to remain informed.

Continued use of the website after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which UrbanGlow57 operates, without regard to conflict of law principles.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

UrbanGlow57

Address:
1 Carl Lee Circle
Terrell, TX, USA

Phone:
469-910-4110

Email:
PalinHoben7059@hotmail.com

Thank you for choosing UrbanGlow57. We appreciate your trust and look forward to providing reliable products and exceptional service for you and your pets.